Accommodation conditions
Check-in from: 2:00 PM до anytime
Departure at: 12:00 PM
Minimum age (for check-in without parents) from:18 years
Check-in information
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses a grey water recycling system
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Instructions
Guests must transfer via Airplane or floatplane to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. The additional fee (payable at the property) covers mandatory transfer fees for guests ages 16-17.
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Christmas Eve (24 December) Gala Dinner per adult: USD 200
- Christmas Eve (24 December) Gala Dinner per child: USD 100 (from 2 to 15 years old)
- New Year's Eve (31 December) Gala Dinner per adult: USD 300.00
- New Year's Eve (31 December) Gala Dinner per child: USD 150.00 (from 2 to 15 years old)
- A tax is imposed by the city: USD 12.00 per person, per night
- Airplane transfer per adult: USD 435 (roundtrip)
- Airplane transfer per child: USD 260 (roundtrip), from 2 to 15 years old
- Additional fee for children (from 16 years old to 17 years old): USD 311 per person, per stay
We have included all charges provided to us by the property.
The listed additional fee covers transfer fees for guests ages 16-17.
Additional optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 200.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Additional Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Popular services
Wi-Fi
Free Wi-Fi
Pool
Air conditioner
Baby bed
Dry cleaning and laundry
Gym
SPA services
Free dinner
Free breakfast
Free food
Free lunch
Hydromassage bath
All inclusive
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EUR - € 
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Kazakhstan
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