Accommodation conditions
Check-in from: 2:00 PM до anytime
Departure at: 12:00 PM
Minimum age (for check-in without parents) from:18 years
Check-in information
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Instructions
Guests must transfer via airplane and boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The additional fee (payable at the property) covers mandatory transfer fees for guests ages 13-17. This property is located on an island and is accessible only by airplane and boat. Transfers are subject to weather conditions. Guests must contact the property in advance to arrange transfers
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Christmas Eve (24 December) Gala Dinner per adult: USD 150
- Christmas Eve (24 December) Gala Dinner per child: USD 75 (from 2 to 11 years old)
- New Year's Eve (31 December) Gala Dinner per adult: USD 199
- New Year's Eve (31 December) Gala Dinner per child: USD 99.50 (from 2 to 11 years old)
- A tax is imposed by the city: USD 12.00 per person, per night
- Airplane and boat transfer per adult: USD 450 (roundtrip)
- Airplane and boat transfer per child: USD 270 (roundtrip), from 2 to 12 years old
- Additional fee for children (from 13 years old to 17 years old): USD 300 per person, per stay
We have included all charges provided to us by the property.
The listed additional fee covers transfer fees for guests ages 13-17.
Additional optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Additional Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Popular services
Wi-Fi
Free Wi-Fi
Air conditioner
Baby bed
Dry cleaning and laundry
Gym
SPA services
Free dinner
Free breakfast
Free food
Free lunch
All inclusive
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Kazakhstan
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