Privacy Policy

Privacy Notice

 

This Privacy Notice is effective as of 7 August 2024. 

This Privacy Notice applies to the information and data Travel Code Inc,  registered in Florida, USA with  ST44595 IATA Code: 10626195, at 33702, USA , St. Petersburg, FL, 4th St N, 7901, STE 300, USA, who collects them when you use this website https://travelcode.us or the mobile application.

When you visit our website and use our services, you trust us with your personal information. Please take some time to read through this Privacy notice carefully, as it is important.  This Privacy notice applies to 

• Visitors to our website
• Mobile application users
• Customers
• Users of our products and services

​The purpose of this Privacy Notice is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information.  This Privacy Notice also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.  

 

We may amend this Privacy Notice from time to time. We encourage you to review this notice periodically, as changes will be posted on this page. If we make any material changes to this notice we will provide a prominent notice. If you do not agree with this Privacy Notice you should not use our website, products or services.

 

What Information Do We Collect?

Personal Information you provide to us

If you fill out a form on our website that requires contact information such as submitting a request for information or services we will collect and process that information to provide you with the communication or services.  These types of Personal Information may include your name, email address, company name, job title, your physical address, payment and billing information. 

 

Personal Information collected when you visit our website 

When you use our website, we may automatically collect Personal Information such as IP address, user - agent information (which is automatically sent by your web browser and may include device type) and information collected by cookies and other similar technologies.  Our cookie policy can be found here.

Personal Information collected when you use our products or services

When you use our products and services, we collect other types of Personal Information.  These types of Personal Information include:

Full name, personal email address, phone number, postal address, passport details, age, ID photo, bank account details. For family travellers we collect full name and passport details of children.

We also collect payment and billing information when you register for the use of our products and services.  For example, we may ask you to provide a billing address for your account and payment information.  We use this information solely to process payments and deliver our products and services.

 

Travel Code Inc acts as the “controller” of personal data that we collect and process.
 

How Do We Use Your Information?

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

The purpose of data processing (collecting, recording, sharing, tracking, updating and deleting personal information) is to book and manage travel services, namely:

TRAVEL SERVICES

• to book and manage flights with airlines
• to book and manage accommodation (i.e. hotels, apartments, villas, B&B and alike services)
• to book and manage reservations with transportation providers (i.e. car rentals, cruises, railways, coach tours, transfers)
• to book and manage travel insurance services
• to book and manage attractions (i.e. theme parks, museums, sightseeing tours, guide services)
• to provide visa support services
• to book any other travel-related product or service as from time to time available via SaaS.

 

PROCESS PAYMENTS

• to process payments for travel bookings and generate invoices or billing statements

 

CUSTOMER COMMUNICATION

• to contact directly with you by email or phone number to send transactional communications like booking confirmation, itineraries
• to respond to any requests made by you
• to provide customer support, loyalty cards and offer marketing promotions
• to provide travel services related communication

 

MARKETING COMMUNICATION

To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

 

Will Your Information Be Shared With Anyone?

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

Do We Use Cookies And Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).  You can find more information about the retention period in our Retention Policy.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe? 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent ™s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at hello@travelcode.us.

What Are Your Privacy Rights?

If you reside in the EU/EEA, you may have the following rights with regard to your personal information:

• Right of information and access - You have the right to access your Personal Information we have about you and to be provided with a copy of your Personal Information.
• Right to rectification - You have the right to correct or update your inaccurate or out of date Personal Information.
• Right of erasure - You have the right to request that your Personal Information be permanently erased/deleted.
• Right to restrict processing - You have the right to restrict the processing of your Personal Information.
• Right to object to processing - You have the right to object to specific types of processing of your Personal Information.
• Right to portability - You may ask to receive a portable copy of your personal information in a format that may be transferred to another organisation.
• Right not to be subject to decisions based solely on Automated Decision Making - You have the right not to be subject to decisions based solely on automated processing.
• Right to complain to a data protection authority - You have the right to complain to a supervisory authority in the country in which you reside, details of which can be provided upon request or to the lead supervisory authority for Travel Code Inc, which is legal@travel-code.com.
• Right to withdraw consent - If you have given us consent to collect or process your Personal Information, you may withdraw that consent at any time. 

 

Controls For Do-not-track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

Do California Residents Have Specific Privacy Rights?

California Civil Code Section 1798.83, also known as the Shine The Light law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

International Data Transfers

Personal Information may be transferred from users residing in the European Union to our servers, partners, or vendors located in the United States and other non-EU countries where there may not be an adequacy opinion issued with respect to that country. We have taken appropriate safeguards to ensure that Personal Information remains protected wherever it is transferred.  When we transfer Personal Information of individuals in the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) to the US, we make use of the Standard Contractual Clauses and the UK Addendum as well as additional safeguards where appropriate.  To obtain a copy of our Standard Contractual Clauses, please contact us.

 

How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at hello@travelcode.us or by post to: Travel Code Inc, 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702